Cancellation & Refund Policy

The short version

Cancel before we start work and you get everything back. Once we have started, the work is people reading records on your behalf and it cannot be returned, so it is not refundable. If we fail to deliver, or we get something wrong, you get your money back.

Cancelling before work begins

You may cancel at any point before we begin preparing your report, for a full refund of the amount paid, with no deduction.

To cancel, email contact@crestintelligence.in with your request number. Work usually begins shortly after payment, so a cancellation is only effective if it reaches us before that.

After work has begun

A report is produced by people searching government records, and in some cases attending an office in person to retrieve a document. That work is done and paid for whether or not the result is what you hoped, so once it has started the fee is not refundable.

A report that finds a problem with the land is not a failed report. It is the outcome the service exists to produce, and it is not a ground for refund.

When we will refund in full

• We do not deliver a report at all.
• We deliver a report for the wrong parcel, and the survey number and district you supplied were correct.
• A finding is materially wrong because we misread or missed a record we said we had checked. We will correct the report first if you would rather have that; the choice is yours.
• You were charged more than once for the same order, or charged for an order that was never created. Duplicate charges are refunded whether or not you ask.

Raise any of these within 7 days of delivery by emailing contact@crestintelligence.in with your request number and what you believe is wrong.

What we cannot refund for

We report what the government records held at the time we read them. We are not able to refund because a record was itself inaccurate or out of date at source, because a department was unreachable and we told you so in the report, or because you disagree with the conclusion your advocate drew from our findings.

Delivery beyond 48 hours is not on its own a ground for refund where the delay is caused by a government office or by a record that has to be retrieved in person, provided we told you about the delay. See our delivery policy.

How a refund is paid

Refunds are returned to the original payment method through Razorpay. We do not refund to a different account, in cash, or as credit.

We initiate an approved refund within 2 working days of approving it. Your bank or card issuer then takes its own time to post it, usually 5 to 7 working days. We have no control over that second period.

Contact

For anything on this page:

Crest Intelligence Private Limited
Coimbatore, Tamil Nadu
India
Phone: +91 81226 42341
Email: contact@crestintelligence.in